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You have 30 days from the date you receive the glasses to contact us for a return authorization if you want to return your glasses for any reason.
If you made mistakes during the order, or you just don’t like this/these glasses, you can return them for a one-time-use 100% store credit (excluding shipping), or for a 50% refund (excluding shipping) to the original payment account (Credit or Debit card or PayPal account).
Tips
1.Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding shipping).
2.Orders paid for with Store Credit can only be returned for a 50% refund of the Store Credit amount used to pay for the order. The refund will be issued to the credit card used on the preceding order for which store credit was issued.
3.For orders where both Store Credit and a credit card are used to pay for the order, the Store Credit portion will only be eligible for a 50% refund while the portion paid for by credit card will be eligible for either 50% refund or issuance of a 100% Store Credit.
| Responsibility of ABBE Glasses |
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| My glasses broke as soon as they arrived. What can I do? Immediately contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible. |
| I didn't order the glasses I received! If we do not process your glasses strictly according to your order, we will take full responsibility. Please send us photos with your order number. (Information that cannot be confirmed in the photos we will confirm by checking the glasses themselves, such as the prescription of the lenses. So it is possible that you will need to send your glasses back for inspection.) |
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I received missing or defective glasses.
If you receive glasses with missing parts, please give us a picture, together with your order number. If your glasses are defective, please send us the defective photos together with your order number. |
| Non-ABBE Glasses Responsibility |
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This frame is too big for me, so I can't see them.
Choosing the right frame size is essential for buying glasses online. We suggest you measure the size of your old glasses before you buy them. If you are unable to accept your glasses due to size problems, please contact us and we will be happy to provide you with a special discount code so that you can try other styles. Note: Due to different standards of different manufacturers, the dimensions marked on the two feet of the frame may have a small range of errors. Please refer to the dimensions specified on the details page of each frame on our website. |
| The glasses are good, but I don't think they look good on me. If you don't like style, color or paint, please contact us within 30 days after receiving. We will offer you a discount code to buy a new pair. You just don't like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping) or a 50% refund (excluding shipping) to original payment account. Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding shipping). |
| Oh, no! I made the wrong prescription! This pair of glasses is not easy to wear! You can contact us including your original prescription within 30 days of receipt. We would be happy to offer you a discount code to try a new pair with the right prescription. If you prefer a refund, check our return and refund policy above. |
| The color of the glasses is different from the pictures on the website. The frame color may be slightly different from what you see on the site due to the light, different screen resolution, and photo background. If you feel that the glasses do not meet your expectations, please contact us and we can provide you with a special discount code to purchase new glasses. |
| Uncomfortable prescription glasses If you are wearing new prescription glasses, your vision is unclear or uncomfortable, please send us a copy of your original prescription. We will help you check the consistency between your paper copy and a given prescription on our website. If your prescription is correct, we will give you further suggestions according to the specific situation. |
| Delayed shipment All orders will ship out on time. However, events like the Christmas and the rework on lenses will inevitably cause the delay. Your package may be delayed due to bad weather, customs clearance, strikes, and other unforeseeable reasons. In such a scenario, we would like to refund the shipping charges if there is any. |
If you need to return your glasses, please contact us, thank you!
What can I do if I want to cancel my order?Should you wish to cancel your order for any reason before order completion and/or dispatch please contact our customer support team on (585)800-1155 or email us [email protected] as soon as you can after placing the order.
When can I get my refund?We will process your refund within 3 business days after your orders have been canceled or from the date we receive any items being returned. Please note that the shipping fee will not be refunded if your order has already been dispatched. Your refund will arrive in your ABBE account immediately if you choose to refund to store credit. And it will take an additional 2-7 business days or more to your credit card or PayPal account.
What is your exchange policy?If you wish to exchange your item for a new item with a higher or lower value we will either refund the difference or notify you of the additional payment required. Only one exchange is permitted per item ordered. Exchanged items returned will only be subject to a refund for the price of the frame, lenses will be non-refundable ("free lenses" will be subject to a $5 charge).
Please note, delivery for the exchanged item will be charged at our normal postage rates.
· Obtain a Return Notice Email by contacting our Customer Service
· at (585) 800-1155, live chat or [email protected].
· Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
· Once we receive your shipping confirmation number and the goods, you will receive a store credit/refund or send a replacement process notification within 3 working days. Among them, the refund to store credit will arrive immediately after we receive the goods.
